Dear JuliaP,

We were so pleased to read about your recent stay with us at Hotel Bel-Air. We have 65 years of experience providing this type of service to our guests and we're so glad your experience was memorable.

We hope to see you again soon, and thank you for your business.
Best,

Dear Hans S,

Thank you for taking the time to post a review regarding your recent stay at Hotel Bel-Air. We take these comments very seriously and will discuss them with the team.

We would like to highlight that there are on/off light switches in each room at Hotel Bel-Air with two additional buttons for high and low lighting. The iPad and the touch screen phone are two additional ways to control the lighting, cooling and heating to suit your individual needs.

We were sadened to read about the conversation you had with our bellman. Our policy of open door communication between our employees and management is our trademark so we are disappointed to hear this. The comment completely conflicts with our core values as a company and unfortunately after speaking with our small crew of five-star bellman we can't validate the comment but we do thank you for sharing it with us.

We can assure you, however that since your visit we've completed multiple technology audits and the issues have been corrected. As with any new technology implementation, there is a learning curve for us as well as the clients so we do appreciate your patience and thank you again for giving us the opportunity to serve you.

Many thanks

Dear JackR,

Thank you for taking the time to let us know about your stay with us. As a former guest of Hotel Bel-Air you may remember that each and every room at our hotel is different. We have 103 guestrooms and suites and 9 different design themes, all with unique layouts. We do understand that design is a very personal choice, so we encourage you to view all of our room categories to select the room design that suits your preferences. Our Spanish mission style architecture, 12 acres of lush gardens, and location among Bel-Air estates just cannot be matched anywhere in the world.

We've received rave reviews in the press about how we've incorprated the two new buildings "perfectly" and fortunately our restaurant has been enjoying sold out nights almost daily. Not nearly a tragedy for our regular guests and patrons but we do appreciate your point of view.

We hope you will have the chance to experience Hotel Bel-Air as a guest in the future and we look forward to welcoming you back again.

Best

Dear Tipster 2000,

Thank you for taking the time to review your stay on Tripadvisor. We value guest comments very much as it's one of the many ways we tailor the operation to ensure our guests have a wonderful experience every time they stay with us.

Having been a past guest, you may remember that every guestroom and suite layout is different and unique. Many of our rooms and suites do have cozy arm chairs with lamps for reading and I will be e-mailing you shortly to get your name so we can note this preference in your profile.

We value your business tremendously and thank you again for staying with us. We hope to see you again soon.

Best