I always want to take the professional high road when responding to a negative review. In the industry we all receive them time to time, however, this review is a travesty and I feel it needs to be addressed.
First and foremost, I would never favor our own bookings as you refer to them over a booking from a service such as PriceLine.com.
What you do not undestand is that we subscribe to these services and thus look forward to the bookings they provide. That being said, frequently we have overbookings that occur and according to our contractual agreements we must provide a like experience or provide alternate arrangments for the guest. In this case when you booked with them I Immediately informed them that we did not have the accomodations that you were looking for. Priceline told me that they had tried on several occasions to reach you via email and telphone to inform you of this to no avail.
Please understand that we as the hotel are not provided withcontact information and cannot reach you ourselves.

When you showed up to our facility we informed you of the situation and tried to provide you with a Kinfg bedroom and you did not want that. NO PROBLEM. When you became angry my son called me to handle it and I tried to facilitate the situation and you were not interested in what I had to say.

We understand how this can be dissapointing to a guest. I let you out of your reservation and since you had paid directly to Priceline for the deposit it requires me to arrange with them to return it to you.
I was upset that you went to a much more expensive hotel and Pricekline expected me to pay for the increase in room charge and for all of your travel expenses etc. I had a problem with them because I felt that they dropped the ball. This is between me and my guest service coordinator with Priceline.
I did in fact reimburse you and the situation was dropped. You did not stay at our hotel even for one night so I find it hard for you to critique me or my son or the facility since you were angry and here less than 5 mins. tops.
As I will always say, we cannot please everyone ALL the time although we would love to be able to do so. I thinkl as a guest you are much better suited to a large hotel experience as you ultimatley ended up doing. Incidently, we provide parking for 25 guests and we had 15 here at the time I am sorry that we did not have a space readily available for you when you arrived I don't understand this complaint.
Thank you for your input.
Sincerely,
Suzy Antal
Owener

I am very sorry that you were so dissapointed in your stay at POSH. As I am sure you realize, we cannot please everyone dispite the fact that we try very hard to create a wondereful experience for all of our guests.
We have never had a guest complain of our facility being dirty. This is more disturbing than anything else you mentioned. We clean each and every room top to bottom daily and did not realize we had missed dusting the clock.
As far as our facility being an older building, Yes! We cherish our vintage buildings here in Palm Springs and relish in the fact that we don't simply tear them down for new square boxes. It is a unique experience to stay in a vinatge boutique hotel and an acquired desire. Our hotel was completely refurbished top to bottom in 2009. We receive accolades daily for our design and decorating.
I Cannot help it if the food was dissapointing. Again, we can't please all.
Regarding your comment about us leaving early daily. There is no place to live on property and we provide check-in times for our guests so we can be here to acclimate them to POSH. If you arrive later in the evening we try to reach you via phone but sometimes are unable to do so. We have found that this is the easiest way to receive our late arrivals.

Thank you for your comments, we will take all into consideration and try to provide the best service and experience we can for all future guests.
Sincerely,
Suzy Antal
Owner