Good morning BluegrassSeattle,

Thank you for taking the time to share your comments with us. It is always to good thing to get feedback from our guests so that we may improve ourselves, and become a more enjoyable place to visit. We understand there are many hotels to choose from, and making sure that we cater to your every need is our primary concern.

As of late we have had an issue with our wireless service, and I apologize for the inconvenience this may have caused. Our tech team is currently upgrading our wi-fi, and when complete will be one of the most advanced systems around. It should be completed within the next couple days. In the meantime we have supplemented this issue with allowing guests to use our computers when needed, as well as putting a laptop in our lobby for guest use, also connected to the interent.

We are totally committed to your satisfaction, and count is as a deep loss should we not be your next choice in hotels in Palm Springs. I would like to invite you back, on us, and hope that we can make your next review of our property 5 stars.

Please call me anytime to set up your next stay. Again, you have my most sincerest apology and I personally gaurantee your next stay will be perfect.

Thank you,
Brian

Good Morning WeAreOuttaHere,

Our guests are very important to us, and your satisfaction is paramount. While we strive to make sure that every guest is comfortable and satisfied to the best of our ability, unfortunately there are some things that just suprise us.

Each of the issues in your review have been corrected, and our internet will be stronger than ever. In fact I am very proud of the upgrades to our internet they are installing.

I would ask that you please contact me when you come down to Palm Springs, so that I may take care of your next stay. You will be very pleased, I gaurantee it.

Thank you and have a great day,
Brian