We have never had a rodent problem in the 23 years that our Executive Housekeeper has been at the resort. We, like all the resorts and hotels in the desert, employ excellent pest control companies who place traps outside the resort to capture any desert rodents.

No one at the front desk recalls you going to the local hospital for rabie shots for any rodent bites. I am sure that one of you would have woken up if there was anything crawling in your bed and you were bitten and you would have seen something in your room.

After you registered your complaint at the front office about the oder, we called in our pest control company for an emergency inspection just to check every trap placed around the grounds of the resort. They found no dead rodents in any trap at the resort. That is undoubtably why the staff informed you that there were no rodents, dead or alive, on the property.

I am sorry that "the stench ... of the sweet Orange and citrus blossums" also bothered you. Most guests enjoy picking up the fesh citrus every morning in the front office at breakfast.

The resort, like almost every resort, hotel and inn in the desert, does not have screens on the windows. We do not have a bug problem in the desert. I would really like to know how you came to the conclussion that "climbing rats have destroyed them all" when there were never any screen to begin with.

I am sorry that you did not enjoy your Palm Springs vacation