I recently received a copy of your review of the Extended Stay America Palm Springs - Airport. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

Like most extended stay hotels, our hotel provides different levels of housekeeping service based on the length of our guest’s stay, with additional services available for a nominal charge. I regret that we did not properly explain our services to you, and caused your stay to be less than satisfactory. Obviously, our staff training failed during your stay, something that I have brought to the attention of our staff, with the expectation that such an incident will not occur again. I am also concerned that your sink was not functioning properly and that you reported this issue and did not receive the appropriate response. As a company, we have a very effective work-order record keeping and unfortunately it seems as though your reported issue was a disappointing oversight on our end.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, we will surely use this as a training tool and it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future. Again, your concerns are taken very seriously and I would be grateful if you would allow me to discuss them with you further. If you would take the time to email us directly at the hotel at psa@extendedstay.com either myself or my Assistant General Manager would be happy to discuss your stay further and see how we can best make you a happy guest at our Palm Springs hotel once again. General Manager - Extended Stay Palm Springs