Dear SpannerPerth,

Your “4 circle” review is greatly appreciated. We very much respect the responsible tone and thoughtful spirit you use to share your experiences.

I've been with the hotel for 15 years and am proud to say we finished a “back to the studs” renovation in 2010. New thermostats and showers were installed and we love them—especially because we know what was replaced! Think mid 1990s and shower curtains.

Your review is timed perfectly. We will revisit our guestroom arrival temperature standards and ensure this is a question during our follow up call after guests are in their rooms. But the overhead rain showers--I think we are at an impasse!

From where I sit, perception is 9/10ths of the law. We are grateful for your critique of Il Fornaio’s bar and restaurant service standards, and simply, we are separate businesses. We will definitely take your comments to their General Manager and continue marrying our two brands. We completely understand in the eyes of the guest we are the same operation, though it can sting a little at times.

Your comments are distributed company wide. We use reviews to congratulate staff and initiate change.

Thank you again for taking the time to rate the Garden Court Hotel. Please don’t hesitate to call on us when you are in town again.

Kindest regards,
Susanne Smith
Director of Marketing
Susanne@gardencourt.com
650.543.2215

Dear Janet G.,

Our “5 circle” review is fantastic! Our staff cheered when we shared it with them. They work hard and live up to incredible standards. Thank you so much for taking the time to write it.

Anita is truly terrific and your sentiments about her have gone straight to the top. She is a wonderful colleague and sits right next to me when she’s not out dazzling our guests.

Thank you again for taking the time to rate the Garden Court Hotel. Please don’t hesitate to call on us when you are in town again.

Kindest regards,
Susanne Smith
Director of Marketing
Susanne@gardencourt.com
650.543.2215