Thank you for taking the time to write a review about your recent stay with us in Sacramento. I am sorry for the confusion regarding shuttle service to the convention center. I am not sure which website shows our hotel offering shuttle service to the convention center, but our brand website that we maintain and manage content have no mention of Shuttle Service. There were a few other websites which we have no control, listed us offering Shuttle Service, and we have on several occasions contacted them to have it corrected and removed.
Once again Thank You for the review and I apologize for the confusion. I hope to be of service the next time you and your friends are visiting Sacramento.

To our Valued Guest,
We appreciate your feedback and are very sorry for your experience. Our airport shuttle service is for our “Park n Fly” guests only. This is a package that is available through us and another website we have partnered with. The shuttle hours of 4:45 AM is accurate and is only posted on our partner website and no other website, not even our own website. In your case your reservation was made through a pre-paid website and not with the “park n Fly” package, therefore we didn’t have our shuttle driver schedule to come in early for the 4:45 AM shuttle. We didn’t know in advance you would be requiring a shuttle to the airport until the evening of your check-in at 10:30 pm. Since it was already too late to call a shuttle driver to come in early we made other arrangements for airport shuttle and we also paid for that shuttle service.

On rare occasions if we are unable to provide a shuttle for our “park n fly” guests, we do pay for a cab or other shuttle service. Situations such as this are not typical, and we always strive to provide the best accommodations and service to our customers. I hope you will give us another opportunity to improve your impression of our hotel and service. Please fell free to call me directly when making future arrangements.

Sincerely,
Bobby Patel, GM