Thank you so much for your kind words. We really appreciate you taking the time to share your opinion of our hotel. It is always great to have you stay with us, be sure to say "Hi" next time you are here.
Thanks again,
Todd Anderson.

I would like to thank eyelanddoc for taking the time or review our hotel. I'm happy that you found our hotels pricing and location satisfactory. I would like to touch on a couple points you made in your review. Best Western has three different tiers of hotels. Best Western, Best Western Plus, and Best Western Premiere. The Best Western tier is basically the Best Western you have pretty much come to know and love over the years. The Best Western Plus tier is a step up from the standard Best Western tier. They are typically a 3 Diamond AAA rating, and have a few more amenities than your standard Best Western and are typically considered to be an Upper Mid Scale, limited service hotel. The Best Western Premier tier are typically a 4 Diamond AAA rated properties. These are full service luxury properties that have all the bells and whistles of your luxury level hotels. While we strive to offer luxury hotel service, being that we are a limited service property, occasionally we are not able to hit that mark.
I would like to apologize for not being able to get you on the ground floor. My staff should have clarified that it wasn't that you were already assigned a room as to the reason we were not able to relocate you; the reason that you were already assigned a room is because we were sold out and the room you were given was one of a few rooms that were available. As for the air conditioners, my staff was correct. Our air conditioners, as all heaters and air conditioners, cycle on and off to maintain the temperature set by the user at the thermostat. You do however notice it more with PTAC units then you do with central units because the compressors and other components are not in the back yard or up on the roof. One suggestion I would have is to leave it on "fan" overnight if it is a nice evening. Then the unit will not cycle on and off.
Again, thank you for reviewing our hotel and we hope to see you again in the near future.