Dear sekzam,
We are so sorry to hear that your stay was less than satisfactory. Our website allows for our guests to view each and every condo that we have in our inventory to ensure our guests will enjoy their accommodations. We are sorry this condo did not meet your expectations. It sounds like our security deposit program was not clearly explained- we have a standard security deposit program to cover any accidental damages to the rooms. This is set up with two options for our guests 1- as a non-refundable one-time $25 fee that will cover any damage to the room or 2- a $250 deposit that is held with your credit card. Upon your departure the deposit is cleared from your credit card. Our housekeeping services include linen changes and a full mid week clean for stays longer than 8 days, all other stays receive a daily towel change, bed making, & trash removal. We hope our other full range services including the free on-call guest shuttle, free skier shuttle, full concierge services, 24 front desk, maintenance, and on-site amenities were more than satisfactory and you took advantage of these complimentary guest services.
Thank you,
ResortQuest Steamboat