For the last eight years, the Fairmont Heritage Place, Franz Klammer Lodge has been utilizing a somewhat controversial memory foam mattress. While many of our guests have enjoyed the sleeping experience, others have not. In today’s competitive environment one must be responsive to our patron’s desires and provide much more than just outstanding service and a great location. Simply stated, one can not afford to loose customers and we are committed to do whatever it takes to further improve the Lodge experience.

We have listened to the valuable feedback provided to us by TripAdvisor reviewers and are pleased to report that this Spring we will be removing all of the memory foam mattresses and replacing them with Fairmont’s Gold standard, Stearns and Foster plush pillow top beds. We sincerely hope that those past reviewers that expressed satisfaction with so many positive aspects of the FKL experience but were dissatisfied with our bedding provide us with the opportunity to sample the Lodge’s improved sleeping experience.

Thank you TripAdvisor, for creating this forum for exchange and to our reviewers for providing us with such helpful feedback.

Rick Houston
General Manager