Thank you for taking the time to make us aware of your experience at Homestead Shelton - Fairfield County. We are very committed to guest satisfaction, so it gave me great pleasure to read your kind words about our staff; however, it was with great concern that I read the rest of your account. You have my most sincere apologies that your stay wasn't totally enjoyable.

We know that our guests have many lodging options, which is why we work hard to provide them with the exact service they expect. As is true of most extended stay hotels, we offer weekly housekeeping for free, and if you desire, daily housekeeping for a nominal charge. I regret that we were not able to make this clear to you before you booked your stay with us.

Again, I apologize that you weren't completely pleased with your stay, and I promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.