Thank you so much for taking the time to share your appreciation of our hotel with other travelers. It helps us to grow and provide even greater service to our guests when we can share these glowing comments with our team.
Again, our deepest thanks, and we hope to see you again on your next flight out!

Sincerely,

The Management and Team at Holiday Inn Express & Suites Bradley Airport

I'm so sorry that you had a less than wonderful experience here with us at the Holiday Inn Express. We are always striving to provide the best possible service that we can offer, and it sounds like we didn't meet your expectations that day.
I can appreciate your disappointment in our shuttle service, and we have since your stay made changes to the shuttle service- in that we are now provided with a dedicated hotels only shuttle service, so that it is separate from their parking lot customers. This has allowed us a much faster response and service time for our guests to arrive at the hotel.
To address your contact, or difficulty to contact our Front Desk, please accept our sincerest apology. Our Representatives are working very hard at fielding many different requests and duties, and at certain times they are taken away from the front desk to assist other guests or to deliver check out receipts and newspapers to guest rooms. We do our best to always be available to assist you, our traveler.
We do hope that should your travels bring you again to Windsor Locks, that you will give us another opportunity to show you that we appreciate your choice to stay with us.

Kindest Regards,

The Management and Team at Holiday Inn Express & Suites Bradley Airport

Thank you so much for the kind review of our hotel and of our team members. It was a difficult time for all that were affected by the storm, and we did our best to see that everyone possible was taken care of to the best of out ability.
We appreciate the time that you took to share your experience with other travelers, and we invite you to think of us for any future needs you may have here in your own backyard.
Kindly,

The Management and Team at Holiday Inn Express & Suites

Thank you for taking the time to share your comments in regards to your stay here with us.
I do hope the your daughter is feeling better- our warmest wishes for that.
We are right in the heart of the airport area, which is a very busy business area. I do also wish there were more options for dining in this area, however we do have some very lovely options, such as a great local Italian-American restaurant, a Japanese Steakhouse, in addition to the pizza, chinese delivery options, and Ruby Tuesdays. Our airport shuttle service is very busy in the late afternoon to early evening with travel to and from the airport, but will do their best to provide the extra trips to restaurants when available to do so.
We appreciate that you took the time to share the highlights of your guest room that you enjoyed. It helps us to know what we are doing right, and were we can always improve.

Kindly,
The Team at Holiday Inn Express & Suites