Dear Ldrews,

Thank you for your review. We are very grateful that you chose to stay at the Courtyard by Marriott Fort Lauderdale East during your visit to Fort Lauderdale. I understand it is terribly frustrating when technology doesn’t work to our advantage, especially after a very long drive! Indeed, Ibahn, our internet provider, was conducting upgrades to the system, prompting the computers to reset themselves periodically during a limited period of time. I am very sorry you experienced this. Having a Kinko’s only a few blocks from the hotel is a great resource that we often recommend to guests, when their needs surpass our capabilities.

Even though it may be quite confusing, our rates do fluctuate based on several factors such as length of stay and day of arrival. I am pleased Regie was able to make a concession on the rate to make up for the inconvenience. Sharon explained to me that she tried to be as helpful as possible within the regrettable circumstances. Please forgive us for not meeting your expectations for customer service.

Truly yours,

Rob Lewis

General Manager