Dear Guest,

Thank you for sharing your experience on Trip Advisor.

We are currently in the process of a major cell tower expansion project that we hope to be complete by the end of 2012, which will elminiate the spotty cell service around the building. I am sorry you were affected by this.

We do keep our food and beverage prices in line with the luxury hotel competition of south beach. As taxes and gratuity are tagged onto the tab, I can understand your frustration as most guests would in any hotel as hotel prices are usually pricier across the board.

As there is limited seating around the main pool, we do offer many other options to our guets to include a smaller VIP pool, LAWN sun area, and the beautiful beach of the Atlantic.

We do our best to accomodate all of our valued SPG members and I apologize we did not have the availability for early check in and late check out. As our hotel is 100% condo residences, we do our best to accomodate. With this said, we do not have accomodations with double beds as all rooms are apartment style with king beds...our smallest room is close to 600 square feet, which is double the size of a "regular" hotel room. Chic!

Please let us know when your travels bring you back to us!

Best Regards,
W SoBe GM

Dear Guest,

I am delighted you enjoyed our hotel. On your next visit, be sure to spend some time on the beach, VIP pool, or the lawn sunning area...many great alternatives to the main pool!

See you soon!

Best Regards,

W SoBe GM

Dear Guest,

Thank you for sharing your experience on Trip Advisor.

I am glad you had a good stay with us overall. As Miami Beach is a trendy scene and has a spectacular nightlife, we do our best to control the outside noise but Collins Avenue tends to have a lot more traffic especially on the weekends with tourisim and local traffic.

We look forward to welcoming you back!!

Best Regards,

W SoBe GM

Dear Guest,

Thank you for sharing your experience on Trip Advisor.

We strive to exceed the expectations with all of our guests, especially our valued SPG members. I am happy you enjoyed the Dutch, it truly is a great spot and the bar pastries are delicious!

We do our best to accomodate our valued SPG members, especially our Gold and Platinum guests. As a resort property, we try to accomodate as many of our SPG members a platinum. With over 80% of our guests as Gold, Platinum and V members, we provide early check in and late check out to as many guests as we can based on availability. I am happy to say the majority of the time when we are not at full occupancy we are able to accomodate our SPG members with their requests.

Please let us know when your travels bring you back!

Best Regards,

W SoBe GM