Dear Valued SPG Platinum Guest,

It is great news that you enjoyed your stay and your upgraded guest room! We value all of our SPG guests and I am delighted that as a Platinum Member you experienced our beautiful hotel and one of our upgraded suites. We look forward to WOWing you again on your next visit, and be sure to visit some of our nightlife and delicious restaurant and pool bar!

Best Regards,
W SoBe GM

Dear Guest,

What a wonderfulr esponse, I actually cuckled a bit! So happy you had a great stay. Although the pool is lovely, the beach hits the spot for me! MAybe next time you can try some of the water sports we offer, or even our food and beverage service while soaking up the sun. We look forward to welcoming you back!

Best Regards,
W SoBe GM

Dear Guest,

Thank you for sharing your experience on Trip Advisor.

We are currently in the process of a major cell tower expansion project that we hope to be complete by the end of 2012, which will elminiate the spotty cell service around the building. I am sorry you were affected by this.

We do keep our food and beverage prices in line with the luxury hotel competition of south beach. As taxes and gratuity are tagged onto the tab, I can understand your frustration as most guests would in any hotel as hotel prices are usually pricier across the board.

As there is limited seating around the main pool, we do offer many other options to our guets to include a smaller VIP pool, LAWN sun area, and the beautiful beach of the Atlantic.

We do our best to accomodate all of our valued SPG members and I apologize we did not have the availability for early check in and late check out. As our hotel is 100% condo residences, we do our best to accomodate. With this said, we do not have accomodations with double beds as all rooms are apartment style with king beds...our smallest room is close to 600 square feet, which is double the size of a "regular" hotel room. Chic!

Please let us know when your travels bring you back to us!

Best Regards,
W SoBe GM

Dear Guest,

I am delighted you enjoyed our hotel. On your next visit, be sure to spend some time on the beach, VIP pool, or the lawn sunning area...many great alternatives to the main pool!

See you soon!

Best Regards,

W SoBe GM