Steve and Barbara,
We are so grateful to you for taking the time to write such a wonderful review on the Staybridge Suites in Naples. To share that experiences with others is fantastic. We are thrilled that we were able to contribute to your awesome vacation getaway and for it to be so memorable gives us so much joy. We are looking forward to seeing you again in 2012.

Thanks for the great review. We are so pleased to hear that you and your family had a enjoyable stay with us at the Staybridge Suites in Naples Florida. Next time please stay as long as you like.

I want to, first and foremost, apologize to you. It is our goal to always surpass our guests’ expectations with each visit. We disappointed you, and we are disappointed in ourselves in hearing about your experience.

Our expectation is that we will do whatever it takes for our guests so they leave Staybridge Suites with the best possible vacation or business trip possible. We do have corporate policies from Staybridge Suites that we adhere to in order to provide consistency across our brand. One example of that is light touch housekeeping service for guests who stay longer. Please know that we change the bed sheets in between each guest. That is an absolute must. During a long term guest’s stay, daily light touch housekeeping service means we remove the trash, vacuum, make the bed, change out the towels and run the dishwasher. Each week during the stay, we completely clean the suite from top to bottom and change the guest’s sheets while remaking the bed. But please understand that we always change the sheets between guests. This is what most of our long term guests prefer, but we can always tailor our cleaning schedule to suit our guests’ needs. Despite what you heard from the brand’s response, we will absolutely customize your stay to your needs.

What is most disappointing is that we heard about your experience and didn’t respond in a way that gave you confidence in our service. We should have apologized and fixed it to your satisfaction before you left our hotel. I will review your comments with our staff. We can all learn from this. Although we aren’t perfect, we always try to fix situations and make things right for our guests when we do make mistakes. I am so sorry you didn’t experience that for yourself.

Please accept our sincere apologies for your experience.