It is difficult to remember guests that write a review 11 months after staying with us, so let me just respond to their concerns. These guests are probably not accustomed to staying at B&B’s. B&B’s are private residences and are in residential areas. That is what gives them their charm and the opportunity to get the owners’ personal attention. Our website clearly mentions our house is located on 5 acres of land.

We open our home to our guests. We encourage guests to make our home their home. If we felt threatened by guests, we certainly wouldn’t be in this business!

Most of our guests don’t ask for a key and rarely do we get a request for a room key. But we provide these when requested. It is not a matter of trust. It is a matter of remembering to ask for the key back. We also had a bad experience with a guest who refused to pay the lost key fee of $10.

According to Mapquest, we are 13.9 miles from downtown or a 20 min drive. Naples is a community that is spread out. Our B&B is located in North Naples. This area is constantly growing and thus, has a number of restaurants within a couple of miles of our B&B. The Mercato, an upscale restaurant and shopping area, is located 8 miles from us.

Last year, we had several comments regarding the hot water heater, so we have taken it off the timer. But the timer was always on in the morning from 5 AM until after breakfast. Thus, we aren’t sure why these guests felt they did not have hot water. We also tell guests to let the water run a long time to get hot water as the heater is a distance from the rooms.

We are sorry these guests did not take the opportunity to discuss their concerns with us while they were here. We encourage our guests to discuss any issues with us, directly.