Thank you for your return visit and your praise of our resort! Our staff knows that their service is key to an enjoyable visit, so we really appreciate you taking the time to recognizing their efforts.
We’ll continue to work diligently to be the “Best in Naples” and hope to welcome you back soon.

King Regards,

Chris Grossman
Rooms Manager

Thank you for your positive review and your continued support of LaPlaya! We’re pleased that you made the short trip over again – and that your third visit was just as enjoyable as the first two.

Our chef will also appreciate your comments regarding the tiki bar food. Those grouper tacos are indeed one of a kind and have quickly become a crowd favorite! We’ve also made quite a few additions to our wine selection at the bar, so hopefully one of our new selections will appeal to your tastebuds on a future visit.

Given the panoramic views, we’re not surprised that the Gulf Tower has become your preferred room location when you are not lounging at the beach or pool. Keep an eye on your email as we often send out special offers and packages exclusively for our repeat guests. Also, on your next visit, be sure to inquire about a portable fan as we do have them available for that “white noise” solution.

We hope to see you again soon.

Kind Regards,

Chris Grossman
Rooms Manager

Thank you for sharing your visit at LaPlaya with other via TripAdvisor! Our staff works diligently each and every day to ensure that each guest has a memorable visit – and a review like yours makes all their hard work worthwhile.

Please know that we do share all our guest feedback with our staff, and I can assure you that our staff in Baleen will be most pleased to receive your praise. Chef Neall Bailey and his culinary team strive to make dishes that are as memorable as the beautiful views from Baleen. And, of course, no meal is complete without a nice glass of wine. With hundreds of selections spanning different vintages and regions, Baleen’s 2011 wine list was awarded Wine Spectator’s “Best of Award of Excellence” – a feat achieved by only 833 restaurants nationwide! We’re extremely pleased that you recognized this menu as a nice complement to a wonderful evening in Baleen.

Thank you again for your visit and support. We hope to welcome you back someday soon.

Kind Regards,

Chris Grossman
Rooms Manager

Thank you for your thorough review of your recent visit to LaPlaya! We’re pleased that you enjoyed your visit – and we really appreciate you taking the time to mention the great service provided by our staff, as well as our beautiful grounds and beach area.

It’s great to see that you enjoyed the view from your room, but please accept our apologies for the areas where we missed the mark. On a positive note, we are currently undergoing many changes that do involve updates to many of the furnishings in our guestrooms. The armoire is included in these changes – not only will it be a new look, but it will also allow for much more storage space which will benefit guests on extended visits. During these installs, our engineering team is also performing detailed work in many of our guestrooms to make sure that all areas of the room continue to meet the expectations and needs of our guests.

Thank you again for choosing LaPlaya and for sharing your experience. If you are looking to visit again in the future, please feel free to contact me directly as I would be happy to share any positive changes that have taken place. We know you have several choices when it comes to your accommodations, and at LaPlaya we will continue to adapt and improve our service and facility in the hopes that you will choose us again in the future

Kind Regards,

Chris Grossman
Rooms Manager
239-597-3123 Ext. 5916