We definitely appreciate your comments. We are in the beginning stages of doing minor renovations, mainly focusing on our guest rooms. Unfortunately, we are about 15 - 20 minutes away from the beach, we would love to be closer. Of course, the closer you get to the beach, the more you pay for a room. Most guest do not mind the drive to the beach.

We will definitely look into our towels to see if they need to be replaced. We do apologize if the pool was dirty. We do have a non-skid treatment on the bottom of the pool floor that is intentionally discolored to identify the treatment. Many do mistake that as it being dirty. Not to say that this is what you meant by the pool being dirty. If it was anything else that made it look dirty, we will definitely make an attempt to have someone frequent the pool area more often to clean up.

We would enjoy having you stay with us again in the near future to see our new look rooms once they are completed.

We understand you were frustrated and we do greatly apologize. However, in our communication via emails, we did explain to you of the situation with the charge. Your reservations was already prepaid through Hotels.com. When we charged you separately for the "Pet Fee" upon check in for one of the rooms, an error occurred in the system and charged all of the postings to your card that was under that room. It was an error and we immediately reversed all of the charges except for the pet fee. We did explain to you that it can take up to a few days for you to receive your credit back onto your card depending on your financial institutions procedures and policies. It could take longer considering your bank is internationally located. Also, you were concerned about fees your institution is charging you. Please let us know how much they are charging you and for what reasons and we will be glad to reimburse you after further investigation of the fees.

We understand and acknowledge your concerns and feedback on the condition of the rooms. We would not want any of our guests to stay in any conditions to that nature. However, we were not informed of any of these problems you have stated on here. We can assure you, if we were made aware of any of these issues you were experiencing with your rooms, we would have addressed them immediately and accommodated you to your satisfaction. Please know that guest satisfaction is a big priority for us. We hope you could give us another try to make your experience a positive one.

Once again, we do greatly apologize for any inconveniences this may have caused you.

We would like to apologize for any inconveniences you have experienced at our hotel. Indeed, we did have issues with our internet and we did have technicians work on it. The technicians did inform us that it would not take long to get the internet back up. Unfortunately, it took the technicians a few days of numerous attempts of troubleshooting different ways and all the equipment. The technicians narrowed it down to an access point which was going bad, therefore, causing the entire network to function improperly. The access point has been replaced by a new unit and the internet is in great working condition. I understand you might be hesitant, but we are eager to redeem ourselves if you would give us a chance to earn your business back. If you decide to try us again, please let us know and we will assist you in any way.