Dear Guest,

Thank you very much for submitting your review to Trip Advisor about Timberwoods Vacation Villas. I am sorry to hear that your stay with us was disappointing. Timberwoods rents villas and our main focus is to make sure your villa is in great shape and exceeds your cleaning standards.

The situation at the pool that you mentioned is very unfortunate and I can assure you that the person you spoke to was not Timberwoods Vacation Villas' Manager or even an employee. I do not go to the pool at night time and we have always been friendly with children. Personally, I am a grandmother of a 8-month old baby girl and I would never behave in such way with any guests. Every Summer we have little league teams stay with us and they occupy all of the villas we rent.

There have been cases where owners who live or are on vacation in their villas (which we do not manage) have acted as higher authority without merit. We do not possess the power to rule how other adults behave at the Pool area, unfortunately, their actions affect us and we have asked for them to halt the hostility.

Once again I apologize for the inconvenience this caused and, even though you say you are not interested in coming back, we hope to have the privilege to have you as our guests once again. Please feel free to contact us if you have any questions.

Thank you.

Best Regards,
Teresa Blanco
General Manager