GUARANTEED ROOM VS GUARANTEED ROOM TYPE

As a Manager at the Chateau Elan, I would like to respond to Palomno 22’s review of 2/29. It is standard practice at hotels to guarantee “room types” not specific rooms. This is done for various reasons such as maintenance problems in the room (water leaks, broken air conditioning, etc) or a guest that may extend their stay and the room is not available. The individual writing was offered the exact same room in another location in the hotel, but chose not to take that room. It is unfortunate that we were not able to meet this guests needs as we always strive to make the experience as pleasant as possible. Please take a minute to read the fantastic comments from other guests who have stayed for meetings, black tie events, racing, dance events, concerts and special events we have here at the hotel. Everyone who stays with us whether they spend the night or visit our restaurant is valued and respected.


Molly Stewart
Sales Manager

First, I would like to sincerely apologize for any inconveniences encountered during your stay with us. I would also like to thank you for your feedback, as it is used for our constant improvement. I imagine it must have been frustrating to have an unpleasant odor in your room. We are working to remedy this issue by adjusting AC temperatures and fan strengths to reduce humidity. I am sorry that the gym did not meet your expectations during your stay. Upon inspection, I did not encounter a smell and the room was pleasantly cool. Perhaps the issues you encountered were due to prior use of the gym that day. Our pool is cleaned weekly and does close at dusk. This is normal practice for most public pools, not just in the hotel industry and is in place for guest safety. We are located directly next to Sebring International Raceway and Skip Barber Racing School, these are two of the biggest draws to our location. I Perhaps next time, we can accommodate you with a room not facing the racetrack.

Mavis Gonzalez
Chateau Elan Hotel & Conference Center
Housekeeping Supervisor