There's a growing concern over bed bugs and the issue has been in the news a lot lately. We take any report of a possible bed bug infestation very seriously and conduct an immediate investigation upon receiving a guest comment. In this particular instance, we "tore apart" the guest room inspecting the mattress, box spring, headboard and carpet base looking for evidence of an infestation. None was found and we communicated this information to our guest.

The Comfort Suites - Elgin is proud of our housekeeping and maintenance program, earning "Exceptional" designation in quality reviews by Choice Hotels International. These programs include awareness training and inspection for bedbugs at every checkout. Our extermination contractor has been involved in professional evaluation of potential problems and as recently as August 2011 we tested rooms with a specially-trained dog (no bedbugs were found). The Comfort Suites - Elgin has every safeguard in place and uses the industry's best practices to ensure a bedbug-free property for our valued guests.