Dear Guest:

Thank you for taking the time to provide feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

I apologize for the inoperable television – I’m not sure as to why it wasn’t working – was it movie issues, channel complaints, not enough information to make a conclusion of the issue? Now to address the flea issue: we have these rooms regularly serviced and maintained. We also check each of these rooms a minimum of two times a day.

I understand the frustration and disgust finding a bed coverlet dirty upon your arrival. Stains of any kind are not pleasurable to see. We have retrained the staff on the proper cleaning procedures for all linen and room presentation.

Once again, please do accept my apologies and I do hope that you may give Red Roof Inn another opportunity. If you are in the area again, please contact me personally so that I can take care of your next stay.

Dear DonnaRealtor2011:

Thank you for the great review for our hotel. It's been a pleasure updatng our rooms and hearing that the hard work has paid off. We will continue to strive to do our best and provide quality rooms at an affordable rate.

Thank you,
Heather, GM

Dear Guest:

Thank you for expressing your thoughts and concerns about your stay in Joliet. I understand the frustration of smelling a stale smoking room. I have been following up on some recent TripAdvisor reviews and came across yours regarding the rooms that you viewed and stayed in. I apologize for the hassle of moving each time to a room that did not meet your expectations.

Since your stay, the Joliet Red Roof Inn property has gone through some changes. We have a designated smoking area (on the second floor, none the less), we have replaced the carpeting and drapes in all the rooms, and approximately half of the hotel received new mattresses. The previous smoking rooms were treated and freshly painted, and a new room deodorizer/air freshener has been tested to neutralize the strong smoke smell.

We are continuously updating and improving the quality of our rooms for the benefit of the guests and their return stays. I do hope that you may give Red Roof Inn an opportunity to serve you in your frequent travels. Please do not use this experience in Joliet as an overall view of Red Roof Inn, Inc. If you are in the Joliet region, please stop by and view the updated changes and look for me personally.

Heather, GM

Dear brijoli:
Thank you for sharing your response on TripAdvisor. since your stay, we have replaced several mattresses and carpeting in all of the rooms. We have worked diligently on updating the standard amenities and believe we have made progress in the quality of our rooms and at the right price. We look forward to seeing you again when you pass through Illinois.

Thank you,
Heather, GM