I recently received a copy of your review of the Extended Stay America Rolling Meadows. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

There is no excuse for the conditions you experienced at the hotel. We have taken your comments seriously and are taking action to correct all deficiencies. We will be undergoing renovations soon, and I strongly encourage you to give us another try in the future. I am sure you won’t be disappointed.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.