Thank you for taking the time to write a review about our hotel. I sincerely apologize for the current appearance of our hotel. Our whole first floor is under construction and we are anticipating its completion so we can present a partly brand new hotel in a few months.

We always strive to exceed our customer service especially with the condition of the hotel, we feel like our guests can overlook the appearance if they feel that we went above and beyond our service. We have several regular guests that stay with us, and they always feel like they are part of our family. I apologize that our team members working at the Front Desk, while you were staying with us, did not make you feel welcome. We have forwarded your comment to our Front Office Manager, and she will work more closely with her team so we reiterate the importance of hospitality.

To respond to the other issues that you pointed out:
- We are working on replacing our room packages to comply with BEST WESTERN standards and to please our guests - this includes the bedding packages.
- We are raising the standard for our complimentary breakfast to satisfy our guests.
- With regards to the shuttle, we are trying to improve this service on a daily basis. As you may know, we share the shuttle with another hotel and they are supposed to stop by our hotel at certain times. We have an open communication with our partner hotel every time we receive comments like yours.

Please be assured that your review was discussed to all our department heads so they can communicate the issues to our team members. We appreciate and value the comments that we receive from our guests, whether it is positive or negative. These comments will make us work better on our service.

Once again, we appreciate your time in writing a review and we hope that you will stay with us again in the future - once we have completed our renovation.

Sincerely,
Maria Rowland
Director of Sales