We are delighted that you are a returning guest to our hotel and thank you for staying with us again. Your positive comments regarding the hotel shuttle services and drivers is appreciated and I have passed them on to our great team members. We look forward to serving you again in the near future.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700

Thank you for providing feedback to us on your recent stay. It is always our goal to provide an exceptional experience and great service to all customers. I am sorry to hear about your early morning experience with the full shuttle. We do schedule multiple vehicles when we expect heavy volume and I am sorry we were not able to accommodate you in this instance. We do notify our customers that the shuttle operates every 30 minutes so are valued guests are aware of our service. I have also reviewed your comments regarding the parking proximity to the entrance. I am sorry that your walk was longer than you expected and yes this was a very busy night. We do offer other parking options for those guests needing assistance. In addition, I have reviewed your comments on the hi-speed internet pricing. I want to assure you that the pricing that we have established is competitively priced for the area hotels. We are hopeful that you would consider giving the hotel another opportunity to demonstrate our ongoing commitment to providing exceptional service and product.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700

I have reviewed your comments regarding your recent stay and thank you for providing feedback to us. I would like to apologize for the poor follow up on this matter. I want to assure you that it is our standard to get back to all our customers in a timely manner and I am sorry that this did not happen in your case. I have spoken with the entire management team about this. We are hopeful that you would consider giving the hotel another opportunity to demonstrate our ongoing commitment to providing exceptional service. I would really appreciate speaking to you directly about your experience and will be contacting you at the email address you provided.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700