Dear Coady O

We at the Four POints by Sheraton O'Hare pride ourselves in mainteining excellent customer service skills. I personally would like to apologize for any inconvenience you may have experienced at our property. I assure you we are taking your complaint ver seriously and are working on a solution for the problems you have brought to my attention. You are a valuable customer and and dissatisfaction on your part indicates an opportunity for improvement on our part.
I apologize for the mis understanding regarding the parking. Please let me clarify; while you are a guest of the hotel, parking is complimentary during your stay, when you check out if you are leaving your car for long term parking, there is a $10 per night charge. I do regret to hear about the possible bugs in your room. We do have an certified pest control company that does monthly routine checks and preventive maintenance of the guest rooms and public areas. To insure that nothing is in the room, may you please contact me directly at my email address - arun@fourpointsohare.com; so we may further discuss this matter.
My humble apologies again to you; for not having the guest experience you deserve while staying with The Four Points by Sheraton O'Hare. Thank you for taking the time to share your experiences with us. It is our goal to not just meet, but also exceed our guests expectations.

Regards
Arun Sharma
847-349-5030

As the General Manager of this hotel. I'd like to thank you for staying with us last week. I'm sorry that you were unhappy with Elevators and free appetizers selections in the restaurant and accessability. We are in process of elevating our landscape for the curb apeal and we just came out of winter season and flowers started to bloom. I would like to thank you for commending the service, as we take pride in serving our guests. I hope that you'll stay with us on your next visit to we'll have the opportunity to make this upto you.
thank you again for your feedback and business.
Arun Sharma
General Manager

Dear Jill O,

Thank you for taking the time to post a review about our hotel. As you can see we are in the process of refurbishing the property as we speak. The hallways have new carpet, the pool and fitness area are fully remodled along with the lobby living room area. Our next phase of the project is the rooms and the remaining items.

I do want to sincerly apologize for not responding to your email, as I have only recieved your voicemail message. Upon recieving the message; I personally talked with the executive housekeeper who is in charge of the Lost & Found. She had stated that she has also talked with you and expalined to you that she would question the housekeeper that cleaned the room that day. She had looked in the room, lobby and the pool area, but ot no evail, nothing was found.

I do apologize for not retrieving the jacket, please let me know if there is anything I can do for your inconvenience. My direct email address is Arun@fourpointsohare.com.
Again, Thank you for your feedback and my sincerest apologies for the inconvenience you experienced during your stay with us.

Warm Regards
Arun Sharma
General Manager
Four Points by Sheraton Chicago O'hare