Dear Rios Revie..Thank you so much for your review – there is no need for sharp objects, there is a need for common sense – please.
Hotel shuttle service hours – departure from hotel to the airport: 4:00 am; 4:45am; 5:30am; 6:15am; 7:00am; 7:45am; 8:30am; 9:15am; 10:00am; 11:00am; for the rest of the day every hour to 11:00 pm and last drop off to the airport is at 11:30pm
Schedule for shuttle departure to the airport is on display at the front desk – if you need shuttle – please right down your room number under the time you wish to go, and be on time.
Shuttle pick up from the airport is provided on phone calls – so please call hotel reception from airport to let us know you arrived and ready for shuttle.
Hotel offers luggage storage – so if there is any luggage you do not need to have with you in your room – it can be store for the night in the storage – you just need to inform reception attendant this is the luggage you will pick up in the morning from the storage.
If you need to have all luggages with you in your room – please inform reception that you need room with easy access because of excessive number of luggage.
Thank you again – hope this information is helpful – our best regards

Dear mariannef.... we do appreciate your positive comments regarding our free shuttle service, and our drivers (they are 3 VERY hard working man Victor, Jorge, and Froylan). Our reception employees are proffesional, helpful, and very responding to our guests needs.
The room you selected, and reservd does not include refrigerator and microwave, and there was no "guest special request" on your reservation print out regarding this 2 items.
Advise - always inform hotel about your special needs while making reservation on line, or directly with hotel, sent email, or make a phone call, so miscommunication can be avoided.
Dear mariannef - we wish you the best - best regards - Hotel Management

We do appreciate your review Mr. stix599, and thank you for taking your time,
If this was your true experience while saying in the hotel – we certainly do apologize for it.
Useful information:
Our hotel shuttle service starts every day at 4:00 AM and ends at 12:00 midnight.
Pick up from O’Hare Airport to the hotel is provided on phone calls – which mean - hotel guest needs to call hotel reception to let us know she/he arrived, and is ready for hotel shuttle.
While phone call is answer front desk attendant is asking questions as: what is the terminal number you are at? Name of airlines? It was domestic or international flight? – than based on guest answers, guest is directed to the closest shuttle pick up location, and same time hotel shuttle is sent to the location at the airport.
Many guests are also arriving to the airport by Blue Line Train from downtown Chicago, or by buses - we need to know your location at the Airport.
Departure from hotel to the Airport is provided on schedule: 4:00 am; 4:45 am; 5:30am; 6:15am - ect. and from 10:00 am every hour to 12:00 midnight – at the check in time, or minimum 1 hour in advance before departure to the airport scheduling is appreciated - guest needs to right down its room number on the schedule (at reception) under the time she/he chooses to go – and please be on time since many guests cannot wait in the van - they are in the hurry to catch their flight.
At O'Hare Airport there are 2 pick up locations for hotel shuttles - so please do not wait on the front of the terminal you arrived to - please call our hotel reception from the airport ( you can call us for free from each terminal VISITOR CENTER touch screen computer) - to let us know that you arrived so we can give you direction, and sent the shuttle.
We thank you so much - Hotel Management