- Pzazz Fun City Burlington
- Burlington Best Western
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Opiniones: Pzazz Resort Hotel
3001 Winegard Drive, Burlington, IA 52601
Servicios del hotel
36 fotos de los viajeros
Iowa City, Iowa
1 opinión
“Smelly City not Fun City”
3
personas encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó con la familia
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Justin Swigart, Guest Relations Manager en Pzazz Resort Hotel, respondió a esta opinión
3 marzo 2012
Dear Guest,
I'm very sorry you were dissatisfied with your experience in our establishment.
I'm concerned with the moldy smell you describe. Our entire hotel has been renovated top to bottom and we have not had any issues such as these. I want to thank you for provided this feedback so we may investigate and be sure we are doing our very best at keeping everything in top shape.
Regarding your buffet experience, rest assure we have been trying our best to be sure the food is fresh and hot for our guests. I'm very sorry you did not experience a pleasant breakfast.
Thank you for your feedback. We strive to make your trip to our facility a pleasant and memorable one. Your feedback helps us to correct our mistakes and make it right.
If you have any additional comments or concerns, please contact us!
Thank you!
I'm very sorry you were dissatisfied with your experience in our establishment.
I'm concerned with the moldy smell you describe. Our entire hotel has been renovated top to bottom and we have not had any issues such as these. I want to thank you for provided this feedback so we may investigate and be sure we are doing our very best at keeping everything in top shape.
Regarding your buffet experience, rest assure we have been trying our best to be sure the food is fresh and hot for our guests. I'm very sorry you did not experience a pleasant breakfast.
Thank you for your feedback. We strive to make your trip to our facility a pleasant and memorable one. Your feedback helps us to correct our mistakes and make it right.
If you have any additional comments or concerns, please contact us!
Thank you!
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Davenport, Iowa
Crítico
“A lot of fun with kids!”
1
persona encontraron esta opinión útil.
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Se alojó el Febrero de 2011, viajó con la familia
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Relación calidad-precio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Central IL
Crítico Sénior
“Take your earplugs!”
1
persona encontraron esta opinión útil.
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Se alojó el Marzo de 2011, viajó con la familia
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Relación calidad-precio
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
oshkosh, wis
Crítico
“if it looks like a duck...”
4
personas encontraron esta opinión útil.
Consejo sobre las habitaciones: keep driving...
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Se alojó el Noviembre de 2011, viajó con la familia
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Justin Swigart, Guest Relations Manager en Pzazz Resort Hotel, respondió a esta opinión
11 diciembre 2011
Dear Guest,
Thank you for your feedback! We appreciate your comments concerning our establishment.
We are deeply sorry the room accommodations were not up to your expectations. We try our very best to keep everything up to date and provide the most comfortable rooms to all of our guests.
We also want to apologize for the disruptions you have experienced in the hotel. Nobody should have to deal with noisy neighbors.
We would like to discuss this with you in more detail. If there are issues with linens, mattresses, fixtures and unpleasant odors we would really like to correct these things. If the front desk hasn't been notified we may not be able to pinpoint where these problems originated.
Again, we appreciate your feedback and we will resolve these matters accordingly.
Sincerely,
Justin Swigart
Thank you for your feedback! We appreciate your comments concerning our establishment.
We are deeply sorry the room accommodations were not up to your expectations. We try our very best to keep everything up to date and provide the most comfortable rooms to all of our guests.
We also want to apologize for the disruptions you have experienced in the hotel. Nobody should have to deal with noisy neighbors.
We would like to discuss this with you in more detail. If there are issues with linens, mattresses, fixtures and unpleasant odors we would really like to correct these things. If the front desk hasn't been notified we may not be able to pinpoint where these problems originated.
Again, we appreciate your feedback and we will resolve these matters accordingly.
Sincerely,
Justin Swigart
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Los viajeros hablan maravillas de estos hoteles en Burlington
Iowa
Crítico
“Eh, okay.”
2
personas encontraron esta opinión útil.
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Se alojó el Octubre de 2011, viajó con la familia
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Relación calidad-precio
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Ubicación
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Justin Swigart, Guest Relations Manager en Pzazz Resort Hotel, respondió a esta opinión
22 noviembre 2011
Dear Guest,
Thank you for staying at the Pzazz! We very much enjoy having the soccer tournament teams in our establishment every year.
However, regarding your dissatisfaction, we profusely apologize.
We have recently renovated all of our rooms at the Pzazz Hotel and I am terribly sorry they were not to your liking. It is true the Pzazz building has been around for a very long time, but we implement routine maintenance to keep the building running efficiently and effectively.
In response to your experience with unhappy staff members; we cannot apologize enough. Hearing about issues with our staff is something we take very seriously and poor customer service is absolutely unacceptable. We have very thorough training sessions, that all staff members must participate in, regarding customer service. We consider our customer service to be one of our top qualities, and we will be sure to address this issue.
Please don't hesitate to call me if you would like to discuss this matter further at 866-792-9948.
Sincerely,
Justin Swigart
Thank you for staying at the Pzazz! We very much enjoy having the soccer tournament teams in our establishment every year.
However, regarding your dissatisfaction, we profusely apologize.
We have recently renovated all of our rooms at the Pzazz Hotel and I am terribly sorry they were not to your liking. It is true the Pzazz building has been around for a very long time, but we implement routine maintenance to keep the building running efficiently and effectively.
In response to your experience with unhappy staff members; we cannot apologize enough. Hearing about issues with our staff is something we take very seriously and poor customer service is absolutely unacceptable. We have very thorough training sessions, that all staff members must participate in, regarding customer service. We consider our customer service to be one of our top qualities, and we will be sure to address this issue.
Please don't hesitate to call me if you would like to discuss this matter further at 866-792-9948.
Sincerely,
Justin Swigart
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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4.0 de 5, 898 opinionesÚltima opinión 3 jun 2012
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