Dear J-Wags,

Thank you for your feedback on the facility. We do appreciate all feedback, whether it be negative or positive, because it helps us grow.

I noticed that you referred to Fun City as just an arcade, and I hope that you got to experience more than that. We have the arcade, go-cart track, bowling alley, laser tag arena, virtual reality simulations, and of course the water park that comes free with your hotel room, all located in just the Fun City side of our resort. That doesn't include the full service spa, casino, and multiple restaurants.

I'm very sorry that you had difficulty finding the front desk of the hotel. There are maps posted all throughout the facility, including one in our main entrance. The doors you described entering would have been our main entrance in front of the Rotunda, the fun city desk. I assure you that any of our staff members would have been able to help you locate the front desk without a problem.

I'm sorry you had an unpleasant experience and that you felt our facility was not up to your standards. If you would like to contact me via our customer service line please do. I would like to know details of what exactly you disliked so much in the facility.

Thank you so much and have a great day!