Dear J-Wags,

Thank you for your feedback on the facility. We do appreciate all feedback, whether it be negative or positive, because it helps us grow.

I noticed that you referred to Fun City as just an arcade, and I hope that you got to experience more than that. We have the arcade, go-cart track, bowling alley, laser tag arena, virtual reality simulations, and of course the water park that comes free with your hotel room, all located in just the Fun City side of our resort. That doesn't include the full service spa, casino, and multiple restaurants.

I'm very sorry that you had difficulty finding the front desk of the hotel. There are maps posted all throughout the facility, including one in our main entrance. The doors you described entering would have been our main entrance in front of the Rotunda, the fun city desk. I assure you that any of our staff members would have been able to help you locate the front desk without a problem.

I'm sorry you had an unpleasant experience and that you felt our facility was not up to your standards. If you would like to contact me via our customer service line please do. I would like to know details of what exactly you disliked so much in the facility.

Thank you so much and have a great day!

Dear Guest,

Thank you so much for the feedback regarding your stay at our facility! We are glad you enjoyed your hotel accomodations and appreciate the critique on how we can make things better!

Our housekeeping department is top notch and always thorough when cleaning the facility, so the fact your room was not as clean as you like, it is unacceptable. We are very sorry and hope that you reported your issue with the front desk so we could make the appropriate corrections.

We know that its important and becoming more of a trend to eat healthier and to all around be healthy. I'm sorry that our food did not meet your expectations and please know we are constantly updating food choices to meet the needs of people who enjoy eating healthier.

Dear Melanie A,

Thank you so much for your feedback! We appreciate hearing about our guest's experience so we can use it as a tool to help better ourselves.

I'm very sorry that you had a negative experience with the bowling alley attendant. Please rest assured this is not a common occurance and this matter will be corrected immediatley.

Thank you!