May 28th, 2012

Dear tripledec ~

Thank you for taking the time to give us feedback on your stay in November at our Super 8 in Coralville! We are thrilled that your stays with us have been super and to have you as a return guest and look forward to serving you in the future!

I appreciate you letting me know of opportunities to improve as well. I have communicated your feedback to my staff. Thank you for helping us!

Please say hello on your next visit!

With highest regards,

Nykole Steele-Thurston
General Manager
Super 8 Coralville, IA Pride Property

May 28th, 2012

Dear surfwv,

On behalf of the Super 8 Coralville team, I would like to thank you and let you know that we greatly appreciate you taking the time to give us and other travelers feedback on our hotel!

Just to let you know about our breakfast, Super 8 as a brand has heard our guests comments and they have revamped the breakfast options. All Super 8's across the board will have the same items. The main feature being a cinnamon roll! We are rolling this out in our property as we speak and we are very excited about the changes being made.

Also, the Super 8 brand has another fantastic project going on! We are updating our hotel with a new look that I think you and all of our guests will be very happy with! We are in the process and this is again something that we are very excited about!

Again, thank you for your feedback! We look forward to serving you again soon! If I can be of any assistance please contact me directly.

With highest regards,

Nykole Steele-Thurston
General Manager
Super 8 Coralville, IA Pride Property

May 28th, 2012

Dear patti1230 ~

Thank you so much for taking the time to let us and other travelers know about our hotel! Jamie has been with me almost a year now and is an excellent employee. He cares about his job and you, our guest. Thank you for noticing this!

I want to apologize for the opportunities you encountered. These items should not have been overlooked and are certainly not our standard. You should have had a light bulb in every light socket and you should not have to deal with a broken toilet handle. I also apologize that my housekeeping staff took your towels after you had hung them up intending to utilize our stay green card and secondly that they did not replace them. I appreciate you bringing them to my attention! We have discussed your feedback as a team and we are committed to correcting these opportunities. Thank you for helping us improve!

Super 8 as a brand has some new projects happening to enhance your future stays! We are in the process of rolling these out in our property. New decor for the rooms and a new version of our Super Start Breakfast, including a cinnamon roll! We are very excited about these items!

Again, thank you for your feedback! We hope you will find that we are indeed an 8 instead of a 5 on your next visit! If I can be of any assistance please contact me directly any time.

With highest regards,

Nykole Steele-Thurston
General Manager
Super 8 Coralville, IA Pride Property

May 28th, 2012

Dear KatieDesMoines ~

We greatly appreciate your feedback and we are thrilled that you enjoyed our hotel so much!

We appreciate your kind words about our hotel and helping us spread the word about our services to our other travelers!

We hope to see you this football season! Feel free to contact me personally. I would be happy to help with any accommodations you may need. GO HAWKS!

Thank you again!

With highest regards,

Nykole Steele-Thurston
General Manager
Super 8 Coralville, IA Pride Property