Dear mermaid807,
Thank you for your excellent review regarding your recent stay at Hotel blackhawk. We are so pleased you were able to spend Valentines day with us, and we thank you for the opportunity. I have passed on your feedback and rewarded the employee's in which you were gracious enough to mention. We definitely hope to see you again very soon, and promise the pool will be warm, We had to refill it hense the colder temperature at the time of your stay.
Thank you again!
Sincerely,
Garrison Gardner

Dear Lynn 531,
Thank you for your recent stay at Hotel Blackhawk. We take all reviews very seriously, fortunately as you know I was able to interact with you and your guest during your stay. We do apologize your room did not have two beds, As a solution you were provided another option a king bed with a roll away, as well as a complimentary stay. As I was present at the check in process im sorry to say at no time would any guest be told that they could not be accomodated because " someone else was willing to pay more". As we stated we apologize about the overbooking of your room type, unfortunately we had a large group extend thier stay which caused an overbooking situation.
Concerning the mini bar, upon receiving your call from the room, we stated that your Room charges were covered, and as covered on your registration card you would be responsible for all incidentals including the mini bar charges. there is also a price list in each room. Everything was removed, which incurred over $300.00 in charges, still we worked with you and charged $276.00, than in turn removed the $76.00 after speaking with you, your total was $200.00, as agreed upon by the both of us.
I do believe you were well taken care of and accomodated during your stay, we extended every hand of hospitality to you and made every attempt to make your stay as pleasant as possible. Again we apologize for the lack of two queen beds, we hope you were able to enjoy your free drink tickets and games of bowling. Thank you again for taking the time to review us.
Sincerely,
Garrison Gardner
Front Office Manager

Dear 339 Army Wife,
Thank you for your wonderful remarks concerning your recent stay. We really appreciate and utilize all feedback we recieve, and enjoy hearing of our guest Blackhawk experience. Please come back and visit us anytime, we would love to make your next stay extra special. Please do not hesitate to call me personally .
Thank you.
Garrison Gardner
Front Office Manager

Dear Jacqueline618,
We are very happy you were able to take in our historical side during your recent trip. We are very proud to be a Historical Hotel of America and were very concious of that fact in the recent renovation and re-opening of Hotel Blackhawk. We believe the mix of Hip and Historic really defines us as a unique and Preferred hotel. We certainly hope to see your husband and youself on your next trip to the area.
Please do not hesitate to call me with any special request, we would be happy to accomodate you. Thank you again!
Garrison Gardner
Front Office Manager