Thank you for your review. While we are and older building we have done much to keep it updated and appreciate any and all feedback. I know many guests praise us on site and have many frequent guests, sadly not many post to tripadvisor so glad you took the time.

This particular guest chose not to try the hotel out or see a room first ( both choices they had) they wanted to get the absolute lowest price possible and entered and signed a contract that sadly if I could break it I would have but it states multiple times the terms that the guest signed, so saying never saw it was a blatant lie since who signs something and doesn't see it? Guests concerns when made complaint had nothing to do with cleanliness ( reading here was first I saw) they felt unsafe due to other guests whom did nothing wrong and had as much right to be there as this guest. I thank them for the review cause I do agree with them, don't blindly stay at a hotel long term without trying it out, may spend a little more but that piece of mind is worth it. And if guest stays one night and has and issue we will correct it no matter the cost, but cannot allow anyone to void a contract since not right to all those who are held accountable to what they sign. Contract also allows for complete refund if decide after hour the room is not for them, and we will gladly let anyone inspect a room before staying, we will also let you check a room just to see one, no stay required since we stand confident in our product and our incredible prices and service.

We are very sorry for the issues this guest found in the room and immediately remedied them upon seeing this review. Sadly when you book via Expedia and other 3rd party channels you are guaranteed no refund regardless of issues, Expedia may have put the blame on us but that is not the case, contracts with them are binding and if guest had simply asked a new room or upgrade would have been given right away to suit them, sadly many people don't think asking works, but in our industry a simple request goes a long way especially when the hotel takes the time to listen ( which we do not just on site but via reviews such as this one). Thank you again

Thank you for your review and was glad we handled you in a manner that you liked. Our porperty is very safe and saying your care would been broken into is offensive. in 34 years this hotel has never had a car broken into and no major safety issues. Reason the clerk allowed you to leave is customer service, we pride ourselves in doing all we can for our guests. If a guest is unhappy with us we do not argue with them we do what the guest requests in hopes they realize we are on top of everything and will always do all we can for them, even if it costs us money the guest comes first. We keep our grounds as safe as all other hotels in the area if not more so since we actually listen to all guests and take all issues to heart and fix them when applicable and have merit. Thank you again for your time.