To whom it may concern:
I am very saddened to hear that some of our recent guests were so unhappy with their stay. My father, George Clemens, was our owner and operator until his sudden passing this past winter. My fiance and I both have our own careers but are doing our very best to keep the family business running.
Our dining room is small. We cannot seat all of our guests at one time. However, the 9.5 feet by 16 feet (152 square feet) that we do have does comfortably sit 10 guests at a time. It is a fact of our B&B that sometimes guests do have to wait to be seated, however, we have a very comfortable common room for you to wait in and you certainly can come in and help yourself to coffee, tea, or juice.
I can assure you that the majority of our breakfast items are made fresh on premises. Any pastry served is made from scratch in our kitchen by either myself or our chef. All entrees served are made to order from fresh ingredients with the exception of the broccoli for our omelets; and we do not make our own bacon or sausage, those are ordered frozen.
As for my staff being rude, I apologize. I have spoken to everyone and hopefully no one will experience anything like that in the future. I know it is not an excuse but I do want to make people aware that Mainers have a very dry sense of humor. It would not be uncommon to have someone make a request and a local reply “I guess… but its gonna cost you”, this is humor, the local is not intending to be rude, it is just how we interact here, right or wrong. Again, I have spoken to my staff and warned them to not use local humor as it may not be understood by all that visit.
Again, I am saddened and sorry that we have recently disappointed some of our guests. I specifically, but also the rest of my staff, will do everything we can to avoid anyone else having a similar experience. Thank you for your time.