Dear Guest,

Thank you for your TripAdvisor feedback.

We are happy to hear you enjoyed our property location and the direct oceanfront view from your rooms. We are however disappointed to hear that you felt our accommodations were not up to your expectations. One of the aspects we pride ourselves on greatly here at the Anchorage by the Sea is the cleanliness of our rooms. We do take our guests concerns very seriously and do our best to ameliorate any issues as soon as possible. Based on the comments you made to our front desk staff member as you were checking out on Saturday evening November 26th, our front desk management immediately investigated the condition of your two rooms. As our housekeeping staff respected your wishes as to not be disturbed during the course of your weekend it was the first notice and opportunity we had to enter your rooms and remedy any housekeeping concerns.

The carpets appeared clean (they are shampooed on a regular basis) and are fairly new. There was no evidence of any cobwebs other then a small string of dust clinging from the ceiling to the light cord which unfortunately was not caught prior to your arrival. With regard to mold, we did not find any whatsoever, the area to which you were referring to was a small water stain on the bottom corner of the wood door frame leading out of the room. In regards to the one hair found in your second room, an occasional hair is an unfortunate bi-product of having humans clean our rooms. We can assure you the sheets were clean.

As mentioned in our previous email correspondence, it was unfortunate for both parties that you did not contact the front desk shortly after your check in at 2:14pm on Friday with these concerns. We would have been able to send housekeeping to address & resolve your concerns, offer you a more desirable room in the oceanfront section or in one of the lesser priced non-direct oceanfront locations, or if we could not completely satisfy you with any of these options, refund your deposit in full. Since no issues were brought to our attention until 7:20pm the following night as you were checking out, we assumed all was in order, which is customary. Our staff is trained very well in customer service and resolving guests concerns. Unfortunately when they are made aware of issues upon checkout rather then during the course of your two day stay, there is little they can do after the fact to ensure your stay was a pleasant one, so please do not think this is an indifference of sorts, but rather a lack of options.

Should your travels once again bring you to Ogunquit, we hope we may have the opportunity to accommodate your family with a more favorable outcome.

Sincerely,

The Anchorage By the Sea