Thank you for submitting a review on our property. I am the new General Manager at the Quality Inn and Suites. Some steps that we are currently taking to combat a few of your concerns are:

To address the child running around the hotel only wearing a diaper, the hotel houses families from time to time when they have lost their homes due to unfortunate circumstances and participates in a program funded by the government to help provide such individuals with reasonable living accommodations. These families adhere to strict rules during their stay at the hotel till such times that they can find suitable accommodations.

The Quality Inn and Suites will soon be two separate hotels consisting of a 49-room Quality Inn and Suites and a 65-room Suburban Extended Stay Hotel. This will help to ensure that the families we have staying here will be located in a separate hotel. All guests will be advised that the Suburban Extended Stay hotel does have families that are here for extended stay, which is defined as 7 nights or longer.

I have never heard of anyone being at our hotel to sell cell phones to anyone. I do hope that this was reported immediately to the hotel staff so that we could have contacted the local authorities. Soliciting is not allowed on our property.

There is a clinic on Lincoln Street and Spectrum Health Services has four such clinics all across Worcester. Its an organization dedicated to lives of individuals who are affected by an addiction and/or mental illness. One of their facilities does happen to be close to the hotel but it has limited hours and its patrons do not visit the hotel. They do have a security officer that patrols during its open hours to control traffic on the street.

The playground has been repaired numerous times. The swings, etc, are not out there during the colder months as most residential homes do; however, we will be taking the equipment down shortly.

We have recently painted the rooms and refurbished and/or stained the current furniture. We will be doing more renovations in the months to come.

If you could respond to me or contact me at the hotel, I would be happy to investigate what happened with your stay in regards to being checked into a dirty room. I know that you were immediately moved to a different room, but these things can be prevented through training of my staff.

I wanted to make you aware of the proactive things we are doing to address all concerns.

I hope if you have the opportunity, you contact me to see what we have done to the hotel.

Thank you again for your feedback.

Diana Casavecchia
General Manager

Thank you for submitting a review on our property. I am the new General Manager at the Quality Inn and Suites. Some steps that we are currently taking to combat a few of your concerns are:

Can you tell me what about the hotel made you think it was a dump as you didn't enter the property?

There is a new fencing around the dumpster. We are taking down the swingset and see-saw. There was a car that belonged to one of our long-term doctors that was staying here. He donated it to Kars for Kids. We have employees picking up trash every few hours around the hotel. We do get a fair share of it blowing through the woods from the shopping plaza. We also monitor the parking lot for dumping. I am in the process of improving the lighting in the parking lot.

I wanted to make you aware of the proactive things we are doing to address all concerns.

I hope if you have the opportunity, you contact me to see what we have done to the hotel.

Thank you again for your feedback.

Diana Casavecchia
General Manager