Valued Guest:

Thank you for taking the time to provide your feedback. We value all our guest’s feedback and I apologize if your stay was not comfortable and enjoyable. The staff is held to high standards of cleanliness and I was shocked to hear your guest suite was not as clean and comfortable as we pride ourselves on providing to all our guests.
I can assure you I have shared your comments with the staff and we will be reviewing our policy’s an procedures to ensure our rooms are always kept to the highest Marriott standards. In regards to your experience with the front desk I apologize if you were unable to speak with an employee upon departure. Several things often times pull our staff away from the desk for several minutes at a time, guest requests, stocking pool and fitness center, cleaning the meeting room, etc. I can assure you the staff does in fact return momentarily when they do step away as the sign indicated.
Again, thank you for taking the time to provide this valuable feedback. I apologize for your frustrations in the cleanliness of the room and can assure you we take great provide in the cleanness of our rooms and were disappointed to hear of your experience.

Kindest Regards,

Rachel Crowther, CHA
General Manager

Valued Guest:

Thank you for taking the time to comment on your stay at the SpringHill Suites North. The staff takes great pride in providing comfortable and safe accommodations for all of our guests. This unfortunately can sometimes mean the cleaning of our indoor heated pool and hot tub. I apologize if during one of the preventive maintenance cleanings you were inconvenienced in any way.
As for the impression that the staff was unresponsive to the requests to quite unattended children I can assure you my staff does what is profession and safe keeping in mind that the children are also our guests to keep them and the other guests safe and comfortable. This does mean contacting parents when necessary.
Again I apologize if the noise form the children inconvenienced you in any way. The staff always has the safety and consideration of all the guests in mind. Thank you again for providing this valuable feedback.

Kindest Regards,

Rachel Crowther, CHA