As we have never had a guest from Woodbridge, VA or a guest named Monahan in all of 2010, this review must have been meant for another property.

Dear Travelers:

Please be assured that all of our sheets are professionally laundered and fresh sheets are used for each guest, without fail; we are proud to be the only AAA approved motel in Harrison.

Michigan law prohibits smoking in hotel rooms. The housekeeping staff informed us that these people were smoking in the room. They paid cash for the room, so at that time we attempted to authorize their credit card on file; the authorization was declined – they had used a fraudulent credit card to guarantee their stay. This is no different than writing a check on insufficient funds.

The furnace in this room is working fine and not just by pilot. (Why are these people messing around with the mechanics of the motel instead of calling the management?)

This was a two-night stay. The second morning he called to tell us that they were uncomfortable the second night and he had been “relighting” their furnace, but that the first night was wonderful. We asked him why they had not called earlier; we would happily have moved them to a different room. He asked to stay a third night, but wanted a “blizzard” discount. We offered him a different room, and reminded him that they already enjoyed our lowest rate. He said he would let us know; they stayed all morning and then the gentleman checked out cordially and told us they were going their separate ways as the roads were clear.

If everything was as bad as described in her “review”, why did they stay the second night and ask to stay a third? Unfortunately, the internet has become a way for hotel guests to get revenge on business owners for any perceived injustice.