Thank you for your stay at the Avalon Hotel & Conference Center in Jackson,MI. We appreciate your business, however, we were concerned to hear about the trouble you had during your stay with us.

We accommodate many guests each day, and the principal goal of our hotel is to provide dependable service to each guest. Consequently, it is disappointing to learn that you were unhappy.

Being an older independent hotel with economical rates, it is tough having our product seem newly constructed. And we do strive to invest on upkeeping and periodical upgrades throughout the hotel. As far as sex offenders, prostitutes etc, we at the hotel do not obtain extensive criminal,personal, or credit checks on our guests to ensure that they are "well rounded" citizens or guests. But our hotel staff is trained to call local authorities in situations that makes guest,hotel and staff members feel uncomfortable or unsafe. We apologize that you felt this way at your visit at the hotel. The manager has been notified with your concerns and an action plan has been in place. We value your continued patronage, and we hope that on your next visit to this area, you would consider giving us a second chance to redeem ourselves.

Thanks,
Moneel Sharma,CHA