We are very sorry to hear you were unhappy with your room choice. We post the pictures and virtual tours online to be very upfront with the sizes of our rooms, especially our economy sized rooms that you stayed in. We do however offer many other rooms that are much more spacious along with cottages and apartments for those looking for more room to spread out.

We agree that the linoleum in the bathroom is in need of replacement and it is on our list of repairs for this fall. As for the smell I am at a loss to explain it and am horribly sorry to hear about it. We thoroughly clean every room after each checkout and the stain on the floor is from a broken seal on the shower that has since been replaced, so it is not a current leak. We would have been happy to come to the room and try and alleviate the problem had we been aware during your stay. As for the shower size, it is a standard shower enclosure.

Our housekeeping staff vacuums and skims the pool thoroughly each and every morning. We very much believe that for our staff to be cleaning the pool while guests are using it would only hinder guest’s enjoyment. However, if the pool was in need of assistance during your stay we would have been glad to tend to it had we known it could use a sprucing.

Our parking lot provides parking for the majority of cars; however we do have overflow parking just across the street if our lot fills. Lights in the halls are dimmed at night as to not disturb guests, but are not dimmed to the point of darkness. And although our rooms in our main hotel share a thermostat, we are more than happy to make adjustments to the temperature of the rooms to accommodate our guests; we just need to be made aware of any discomfort so we are able to properly suit your needs.

Again I am very sorry that our hotel did not meet your family’s need. We sincerely hope that future stays in the area are more enjoyable.