This Guest reserved her room on 29 May for an arrival on 1 June. She arrived at the Hotel on that evening and checked in at 6:37PM. At 8:40PM she returned to the Desk stating room will not work. When pressed, she stated TV had no inputs for DVD/gaming device and that unit was "dirty", a claim she did back away from when asked for specifics. I showed & offered her an alternate unit, [a 2-room suite, normally $30/noc higher] @ the same rate. It is a nonsmoking pet-friendly unit with 2 TVs, one of which has the inputs she had referenced. She still declined & insisted she was leaving. I told her we could not refund for the 1st noc, but that upon checking the room we could & would return her security deposit & pmt. for the 2nd noc. Also, I informed her that if indeed the room she had booked [QQ] resold for this evening we would return the balance of her pmt. to her. She departed with comment that she would let everyone know how she had been treated. Incidentally, NO charges had been made to Guest credit card prior to arrival, but a hold equivalent to the 1st night's rate had been run on the card, a practice normal and accepted in the industry that assures that the guarantee mode is valid. Guest had opted @ time of check-in to pay cash instead. We are thankful to TripAdvisor for the opportunity to respond and set the record straight. dn.

A very special thank you is in order for the writer of this review, using the forum in the manner of proper decorum as it is intended. We strive to provide high quality service and this submission validates that we can and do so. Still, constructive criticism with adherence to facts is always welcome when we do miss the mark: It helps us to improve.