I am sorry that you did not enjoy your stay with us. I suppose It's in the numbers to get an off color review once in awhile. I guess no place is perfect. I've never stayed in a property that I couldn't find fault in, if I really wanted to.
Your reservation came over from Choice Hotels requesting a handicap room. So we put you in one. If that's not what you really wanted, you should have said so. We could have put you in any room you wanted, all you had to do was ask.
Our hot breakfast complies 100% with Choice Hotel's breakfast requirements.Our waffle makers are serviced and regularly maintained by Heartland Food Products, an approved vender of Choice Hotels International. I'm not sure what you mean by "nasty". Our waffles are very popular with almost everyone.
The channel guides in the rooms were inaccurate. The reason being, the cable company was right in the middle of changing the channel lineup. We pulled those cards from the rooms and have replaced them with new up to date channel lineups. You can blame Charter Communications for that one.They didn't warn us of the changes. One day we turned on the TV and everything was different. Of course this had to happen while you were staying with us.
We are very sorry that we did not meet your expectations or standards. Hopefully next time.