From our web site : If you don't need hot tubs, room service or valet parking, then A Better Life NH Cottages just might be for you. Clean, comfortable cottages with character & charm.

Also from our web site:
Cottage #7 - 2 small bedrooms, 1 full bed, 1 set twin bunks
The bathrooms are small but functional.
The bedrooms are small as well, the full/double bed pretty much fills the room.

Realistic photos are on our web site and Facebook page.
There is a table and chairs in the front kitchenette area suitable for dining, reading, etc.

Brand new mattresses in 2011. Granted, not a superior, super-pillow-top, need a step stool to get into, mattress, but pretty darn comfy none-the-less.

We are NOT Luxury Cabins with Hot Tubs, etc. nor do or did we ever claim to be. Everything is on our web site so that a potential guest knows EXACTLY what we are and provide. We don't want anyone to be disappointed when they arrive. As a general rule, our first time guests tell us that our cabins exceeded all of their expectations. Then they reserve another stay.

Sadly, during your 3 nights with us, you did not provide us an opportunity to address your concerns. Then again, as size seemed to be your main concern, you did get what we described ourselves to be.

I do appreciate your acknowledgement of the cleanliness of the cabins and the attentiveness of our staff.

We rarely look at TA so I'm a little slow in this response.

If there was an issue on the dates you stayed (10/2 & 10/3), why did you not say something? We live right on the premises, approx 100' from #8. You didn't even register with us & the final charge for your cabin was not taken until after you left.

Cottage #8 is one of our most popular. It was completely re-done several years ago (including new walls). I have never noticed any offensive odor, nor has anyone prior or since your stay, ever said anything.

Unlike many cabin/cottage properties that expect you to provide your own, liquid dish soap is provided by us. Perhaps, somehow, the housekeeper missed refilling it? Unlikely, but certainly possible. Again, nothing was said.

The TV is old. It also works and has a radio/alarm that many people appreciate. We provide expanded basic which is about 70 channels. We do not have HBO or similar. Sometimes a remote, or even the TV, looses it's programming & must be reset. Again, IF there was an issue, something should have been said. It is a simple fix and we would have no way to know if there was a problem unless someone told us.

I am sorry you were unhappy with your stay. Two of the things you mentioned would have taken less than 3 minutes to rectify. IF there was some offensive odor and it could not be rectified immediately, we would have gladly moved you to another cabin or refunded your money. We were not given the opportunity to address your concerns, yet you felt it appropriate to complain in a public forum. I do hope, when you encounter some other imperfection out there in the world, that you give the "offender" an opportunity to address your concerns rather than trashing them in the public square.