These guests had a reservation for two rooms each with 1 adult and 3 “teenagers.” We do not charge for children under 10 and they were given a room rate based on the standard two people. The max number allowed in our Double rooms is 4. When they arrived there were 10 guests, none under age 15, with two chaperoning adults. At check in we asked how many of them were checking in and the woman chaperone said she was not sure. They were reminded that the maximum number of guests in a double room was four, and this was a policy we could not waive considering the age and actual number of people. At that time they asked for an additional room. They considered cancelling the reservation, paying the cancellation fee and going somewhere else but decided to stay and take the additional room.

Stating they never used the additional room is a bit of a stretch. If you use the beds, use the shower, the bathroom, the towels and the maids have to clean it each day it means it has been used. We did call and leave a message after they left asking about the missing towels. When they returned the call and stated they used and left the towels in one of the other rooms the matter was dropped. At no time did we accuse them of stealing towels.

As a business person I take exception to being defined as “socially awkward.” These guests put us in an awkward position at check in by arriving with more people than they had reserved the rooms for. Had they been more forthcoming at the time of the reservation, the awkwardness could have been avoided. We are accustomed to better behavior from our Soulfest guests.

And yes, the pool is pretty nice. We just had it re-plastered and tiled. The water temperature was a very pleasant 80 degrees that weekend.