I am happy you loved the resort. The Summit offers some of the most spacious units in the area and it is close to most area attractions. Our rooms are true condo-style units, so they are a great for anyone looking for a safe haven while visiting the Lakes Region.

Our amenities center is a major asset and guests tend to love it. Hopefully you can bring your kids on your next visit so they can enjoy themselves on the water slide.

I appreciate your feedback about the staff during check out. I will be sure to address this. Guests who choose to spend their valuable time at our facility deserve a smile and a positive attitude at the end of their stay with us. I hope you choose to visit with us again in the future.

Sincerely,
Rob Robillard, General Manager

As an organization we strive to treat our guest with respect and provide them with a positive vacation experience. With that in mind I regret having to directly refute your review. After discussing your comments with management I was informed that your party was associated with the guests that were removed from the property due to a noise complaint (see response to review below).

We did receive a call, allegedly from the reservation holder, that another guest would be checking in prior to their arrival. This name was placed on the record for the reservation. When this guest arrived we added them to the reservation, took down their license and informed them that if they were checking in they would be responsible to pay for the reservation. It is not uncommon for reservation holders to have other guests arrive before them. In these cases, we generally allow the reservation holder to inform us about these unique circumstances. The Summit Resort has never experienced an incident where an unknown party has stolen someone’s identifying information and used it to destroy a room.

It is unfortunate that several guests who you were familiar with and spending time with during your stay were removed from the property due to noise complaints. During this time period we received 7 noise complaints from nearby guests and had to provide free night stays to 2 different reservations. It is likely that this is the true cause of your negative experience during your stay with us. Suggesting that we compromise guest’s privacy and are an unsafe facility seems extreme given the context of the situation.

Sincerely,
Rob Robillard
General Manager

It is unfortunate that what could have been a fun vacation experience had to end in such an unpleasant manner for both your party and for our staff. In this instance, I completely support my staff’s side of the story. After reading your review and meeting with all management representatives familiar with your stay, I find it very self-serving that you do not explicitly state that you were a member of the party that was removed due to noise complaints from other guests. While it is unfortunate that our security guard, whose shift ends at 2 AM, did not become aware of the disruption during the night, the resort did receive 7 independent complaints the following morning. The resort manager was obliged to comp 2 rooms in proximity to your room due to these issues. We had several eye witness account from other guests of beers being thrown from the deck during the night as well.

I understand that our manager had one initial conversation with your party in the morning and then was forced to take action on a second call based on the experience of other guests. If our manager was anything but professional with you during the process of removing you from the property I can only assume she was a bit flustered by the extremity of the situation. Our organization did refund the second night of your party’s stay.

For the record our front desk stops answering phones at 10 PM, guests are then directed to a cell phone number in their guest packets that is available until 2 PM. After those hours we have an offsite, 24 hour desk staff that is available to answer calls for the property. Your review does bring up the concerned that this communication chain may have been under-communicated to the guests staying in units near your room. We will work on improving this to be more responsive to future noise complaints as they are happening and hopefully prevent other guest from suffering as a result of irresponsible behavior by a single party.

Rob Robillard
General Manager