We have no record of an advance reservation or a registration of anyone from Utah staying here during the month of September. But I will do my best to respond.

1. “I walked into the office, which is attached to the owner's home, and stood there for a good 5 minutes before anyone greeted me. I said "Hello", rang the bell thingy, and actually saw people walking around in the house”

What is interesting about this is that one can not see within the owner’s home via the guests’ registration area. One would have to exit the office and peer through the windows of the home in order to see anyone walking within.

2. “actually saw people walking around in the house, one of whom sounded like he was coughing up a lung”

We are very sorry that the person was in distress at the time of your arrival and was unable to promptly greet you. Hopefully upon his arrival he expressed his apologies for the delay. It might be helpful for you to know that the owner is a lifelong non-smoker, actually a health and fitness person with very healthy lungs.

3. “The mattresses are hard as rocks”

Thanks for heads up. Actually when we receive such a complaint I personally sleep in the room. Since we have no record of your stay I can only try to guess which room you stayed in.

4. “when I went to use the bathroom at 7:30 AM, and saw one of the owners...this older guy who I saw in the office the first day...peering through the bathroom window.”

All of the bathrooms have an opaque window shade installed. The window shade is controlled from within the room and can not be manipulated from the exterior of the building. How anyone could view you through an opaque window shade is a mystery but let’s explore…

The window is on the front side of the building overlooking the parking lot.
7:30am – it’s daylight
7:30am – guests are walking to and from the office to get coffee, check out, and asking tourism information. They are walking through the parking lot in direct view of that window and anyone that might be near it.
7:30am – some guests will be packing up their vehicles to begin their daily activities, all within view of that window and anyone that might be near it
7:30am – some guests will be sitting in the chairs on the deck drinking their coffee, within view of that window and anyone that might be near it