We are so glad you found comfort here at the Holiday Inn Manchester Airport. Although we are sorry to hear of your circumstance, we consider ourselves honored that you had chosen our property as your hotel of choice. Our staff most certainly found pleasure in the day to day interactions we shared with you throughout the duration of your stay! Thank you for the recognition you’ve provided our staff; it’s of most importance that we ensure each of our guests is well cared for and I’m excited to be able to share your ‘job well done’ with each member of our hotel team. Thank you for the opportunity to serve you. Best wishes in the future!

We cannot thank you enough for sharing a few of the wonderful experiences you’ve had throughout the duration of your most recent stays! Your comments have provided our current and future guests a clear vision of the pride our associates take in offering a variety of comfortable and convenient amenities! It is the intention of all Management and associates to share in the responsibilities involved in taking the best care of our guests, and we’re excited to know it resulted in such a memorable 1st impression! Our beautiful two-room suites are so well suited for families, and we’re thrilled to know that not only did the complimentary upgrade provide a bit more living space, but also created a ‘home away from home’ environment for you and your boys.

It has been our absolute pleasure to have you at here at The Holiday Inn Manchester Airport. Our staff is genuinely happy to have you here with us.

I thank you for taking the time to share with us your honest feedback regarding your recent stay here at the Holiday Inn Manchester. I wish to relay to you the disappointment I feel over the poor impression the hotel has left on you. Our hotel and staff takes much pride in having won the Intercontinental Hotels Group ‘Quality of Excellence’ award, a representation of only the best in product quality, hotel operation, and customer satisfaction among Holiday Inn’s located within the New England region. It has always and will continue to be our approach to successfully deliver comfortable, clean, friendly, and convenient service to each and every one of our hotel guests to make for the most pleasant and memorable of experiences. On Thursday, January 29th the 4th floor hallway carpet was professionally cleaned by use of various cleaning agents. I can speak personally on behalf of an odor that had resonated for some time as the carpets had dried, and I apologize that the odor had led to a negative first impression regarding the hotel’s cleanliness standards. In addition, I appreciate the opportunity to share your service experience with our staff. We continuously try and uncover ways to improve on our interactions with our guests, and your feedback certainly allows us that opportunity. Lastly, I am so excited to share with you the positive change coming to the Manchester Holiday Inn in 2012! It is our best intention to continue to modernize the hotel to the new look and feel of the newly built and redesigned Holiday Inn’s, and in doing so nearly $500,000 will be spent in updates within each of our 96 guest rooms, and public spaces. The updates will include brand new hallway & guest room carpet, newly designed bathrooms, an accent wall, new headboards, drapes, couches, chairs, and lamps. The completion of this renovation is scheduled for the end of 2012, and I am so very hopeful that you would consider a second visit to the property to experience the rejuvenated look and feel of the hotel property! Thank you again for your feedback, as well as the opportunity to share with you some exciting news surrounding our Holiday Inn! We wish you only the best in 2012.

We hope that you had both a wonderful and most memorable family vacation to Germany! Thank you for choosing to stay with the Holiday Inn prior to your trip, and for taking advantage of the Park Stay and Go package; I am glad you found it to be such a good deal! Our goal is to make the transition to and from the airport as easy as possible for our travelers, and we’re thrilled to hear that you found the services of the front desk to be enjoyable upon every interaction. Upon your next family vacation, might we suggest one of our family friendly packages – which include offerings such as a day of snow tubing at McIntyre Ski Area or $25 shopping gift certificate at the tax free Mall of New Hampshire! Thank you again for sharing your most recent experience with ourselves and your fellow travelers!