We would like to respond to this review. We are not a modern motel and we do try to keep it as clean as possible. As far as the mattresses wrapped in plastic, we do that for protection. We have never had an issue with bed bugs, but we have taken a pro-active stance by using bed-bug proof mattress covers. This is the first complaint we have received on the mattresses being uncomfortable, and unfortunately, we cannot please everyone. We cannot comment on the dog hair, since it was not brought to our attention. We change our linens every time a guest leaves. We also have our top sheets and pillow cases done by a linen company. We personally do all our own laundering, so I don't understand how the bed could have been dirty and again, no one informed us, so we couldn't do anything for them. As far as the room by the street, we are on a main road with 2 state routes, Rt11 and 103. We were full this particular weekend and unfortunately, someone ends up by the road. We avoid putting people there until it becomes necessary. We are sorry they were unhappy with their stay but we strive every day to make the Newport Motel a great place to stay.