Our appologies if your stay was not what you expected. We did check with our maintenance manager about these concerns, and as it turns out all of the beds at the Oxen Yoke have been replaced within the past year. We notified them of your concerns over the comfort of the bed and they will inspect them to see if they need to be changed out again.

Whenever we are notified of a guests concern with the quality of their unit, we do all we can to try and address the issue. We understand guests may not want to move so late at night, fortunately in many cases, resolving an issue does not always involve moving units. However when it does we try and make the move as easy for our guests as possible by finding a unit nearby if there is one that will suit the guests needs, and by offering the service of our houseman or maintenance staff to assist with the move if needed.

We do offer several different accommodation options in 13 buildings throughout the North Conway Village, 3 at the Oxen Yoke, and 10 at the Eastern Slope Inn Resort. Although this stay did not meet your expectations, I hope that you will consider giving us a second change in the future. If you do, please do not hesitate to contact the front office manager directly at the Eastern Slope Inn Resort, so she can make sure your accommodations are all that you are expecting.